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Hostwinds Product Documentation
Tools and instructions enabling you to maximize the potential of your Hostwinds product and service experience.
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Billing
Service Cancellation
At Hostwinds, we make canceling a service as simple as purchasing one. To begin the cancellation of your hosting service(s), please log in to your Hostwinds account . Additionally, we recommend reviewing the Important Details directly below to understand cancellation...
Invoices for Hourly Services
Hostwinds provides multiple services billed by each hour of use, and each of these hourly services tallies individually. We present condensed hourly invoices for quick review showing the usage and cost for the previous month of hourly services used. How Invoices Generate...
Account Suspension & Termination
Hostwinds outlines the suspension and termination of any Hostwinds account in this document. All accounts can and will be suspended or terminated per these conditions. What is a suspension? Suspensions can apply to any service or account from Hostwinds. A halt is placed on a...
Fraudulent Payments
At Hostwinds, we consider fraud as a serious matter and are committed to providing assistance if your payment method has been fraudulently used on our platform. Subject to certain limitations, we will refund the payment and terminate the associated account based on your...
Refunds
Payments made for eligible services provided by Hostwinds, LLC may be eligible for a prorated refund. To qualify for a refund, you must cancel services within our Client Portal . Once the service is canceled, you may request a refund. You must make the refund request within...
Billing Cycles
Types of Billing and Billing Cycles Billing cycles are the periods between each invoice you receive. Hostwinds offers several different lengths of billing cycles outlined below: Monthly Quarterly Semi-Annually Annually Biennially Triennially Hostwinds utilizes different...
Payment Options
Acceptable Payment Methods Hostwinds accepts the following types of payment methods. Major Credit Cards PayPal Alipay Cryptocurrencies Please note that you must log in to the Hostwinds Client Area to make any payment changes outlined in this section. Managing Credit Card...