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Support
Hostwinds Service Level Agreement
Technical Support Hostwinds provides ticket-based technical support for items covered under our Tiers of Support at no extra cost. Beyond this, Hostwinds does not provide support for custom scripts, third-party software, or development-related work of any kind. Nor does...
Create, Submit, and Manage Tickets
What Are Tickets? At Hostwinds, tickets are the main channel of communication between us and our clients. Our ticketing system is designed to provide a streamlined and organized approach to managing customer inquiries, categorizing them by department, date, and task...
Hostwinds' Tiers of Support
Hostwinds offers a support system with varying levels of assistance tailored to meet the specific needs and knowledge level of each client's plan. Our services and support are adjusted according to the complexity of the tasks required, ensuring that our clients receive the...