Addons and how to purchase and activate

What is an Addon?

Addons are additional bolt-on products that Hostwinds provides to upgrade our services to enable specific tasks you may need along the way. We offer these in our Client Area portal as an easy, bolt-on service that you can apply to individual servers or hosting plans.

Currently, Hostwinds provides the following backups for our services:

1. Cloud Backups: Cloud Backups attach to any cloud service you have purchased in your Hostwinds account. These backups are stored using our object storage service and pulled nightly to ensure any daily changes to your data remain safe.

2. Monthly Base Price: $1 per month

3. Monthly Storage Price: $0.03 Per GB (Based on Total Space of all Backups Stored)

Web Hosting Cloud Backups: Web Hosting Cloud Backups attach to any cloud service you have purchased in your Hostwinds account. These backups are stored using our object storage service and pulled nightly to ensure any daily changes to your data remain safe.

• Monthly Base Price: $3 per month
• Monthly Storage Price: $0.03 Per GB (Based on Total Space of all Backups Stored)

Hostwinds Monitoring: Our Monitoring addon, when enabled, pings your service to ensure the domain is active and running smoothly. If the ping fails, then a ticket is created automatically and sent to our Support team, who immediately get to work on solving the issue. In addition, you can choose to set it up to notify yourself of any ping failures in the configuration.

• We Monitor your Service 24/7A support ticket is automatically opened on your behalf if your service goes offline or does not load correctly.

Enterprise System Monitoring: Our Enterprise System Monitoring is a more robust version of our standard monitoring addon. It is primarily available for cloud-server-only services where the scale and complexity of tasks rise significantly. As such, Hostwinds guarantees a swift resolution in an expedited manner.

• All System Services Monitored
• 60 Second Response Time
• 1 Hour Guaranteed Resolution Time

Purchasing and Activating your Addons

Note: To make any of the changes outlined in this section, you must log in to the Hostwinds Client Area. The following segments of our documentation will show you how to order, purchase and activate Addons to any of your plans.

Purchasing Addons from your Client Portal

Our Client Area provides several paths to purchase addons. However, for this article's purpose, we will buy an addon for this segment and attach it to a service through the Client Area. Your Client Area home page provides a quick overview of your services in the YOUR ACTIVE PRODUCTS/SERVICES table. From this page, you have several paths available to take to add Addons to your current services.

Hostwinds provides two specific ways of choosing your Addons. The first is to use our service purchasing page, which shows a complete list of services available for you to purchase. You can get to this page from your home page in three different ways.

1. Click on the Order New Services link in the Shortcuts dropdown on the left side of the dashboard.
2. Click on the Services dropdown in the Client Area menu at the top of the dashboard and click the View Available Addons. Note: The Order new Services link sends you to the same page but different services.
3. Click the Services dropdown in the Client Area menu at the top of the dashboard and click on the My Services link. From here, the Actions dropdown on the left side of the dashboard contains a View Available Addons link.

Each of these paths brings you to the Product Addons section of the service purchasing page. From here, Hostwinds shows the Addons that are relevant to your current services. You can browse through the available Addons by scrolling down through the page. To add one to your account, choose the service you want to attach to via the dropdown and click on the green Purchase & Activate button. We will then bring you to the final stage to enter payment information and then pay to activate the addon.

The second path you can choose an Addon is to add them to a specific service by ordering it through the dashboard.

1. Click on the service within your YOUR ACTIVE PRODUCTS/SERVICES table.
2. The Services dropdown in the Client Area menu contains the My Services link to give you an overview of all services you have purchased, whether active or not. Clicking on a service in the MY PRODUCTS & SERVICES table puts you on that specific service page to buy and activate an Addon.

Upon entering a specific service's management page, look for the Addons & Extras section of the dashboard. A dropdown in this area shows the Addons only available to this particular service. Next, select the Addon you want and click the green Purchase & Activate button. Hostwinds will then bring you to the final stage to enter payment information and then pay to activate the addon.